Privacy Policy

Introduction

Yin’s Sourdough Bakery (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at yinsourdough.com (the “Site”) or use the Yin's mobile application (the “App”), available on the Google Play Store. By using the Site or App, you consent to the practices outlined herein.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on the Site and App and updating the “Last Updated” date. Your continued use of the Site or App after such changes constitutes acceptance of the revised policy.

For questions, please contact us at [email protected].

Information We Collect

We collect information to provide and improve our services, such as processing orders and personalizing your experience. The types of information include:

  • Personal Information: Provided voluntarily when you register, place an order, enter a contest, respond to a survey, or participate in Site or App features. This may include your name, email address, mailing address, phone number, payment details (e.g., credit card information), and location information (precise location, such as GPS coordinates, or approximate location, derived from IP address or Wi-Fi networks). We access location data via device permissions (in the App) or user input (on the Site) to enable features such as identifying nearby bakery locations, facilitating delivery services, or providing personalized recommendations based on your geographic area. This location data is collected only with your explicit consent through in-app or on-site permission requests and is retained for as long as necessary to fulfill these purposes or as required by applicable law. Gift recipient information is collected solely to fulfill purchases and is not used for marketing.
  • Automatically Collected Information: Device details (e.g., IP address, browser type, operating system, access times), usage data (e.g., pages viewed), and cookies (see “Do We Use Cookies?” below). Location data may be inferred from IP addresses for analytics.
  • Payment Information: Limited details (e.g., card type, expiration) processed securely via third-party providers like Stripe or PayPal; we do not store full card numbers.

You may browse the Site anonymously, but certain features require providing information.

How We Use Your Information

We use collected information to:

  • Personalize your experience and recommend products (e.g., based on location or past orders).
  • Process transactions, fulfill orders, and handle customer service requests.
  • Administer promotions, surveys, or contests.
  • Send newsletters or marketing communications (with your opt-in consent).
  • Analyze Site or App usage to improve functionality and prevent fraud.
  • Comply with legal obligations.

We do not share location data with third parties except as outlined in the “How We Share Your Information” and “Third-Party Service Providers” sections below, or for aggregated, anonymized analytics to improve services. If you opt in to emails, you may unsubscribe at any time. We do not use gift recipient data for marketing.

How We Share Your Information

We do not sell your personal information. Sharing occurs only as necessary:

  • With service providers (e.g., payment processors, shipping carriers, analytics tools) bound by confidentiality agreements.
  • For legal compliance, site policies, or to protect rights/safety.
  • In aggregated, anonymized form for business insights.
  • If the business is acquired, to the successor entity.

Non-personal information may be shared for marketing purposes. International transfers, if any, comply with applicable laws (e.g., Standard Contractual Clauses for EU data).

Third-Party Service Providers

The Site and App use third-party services that may collect information used to identify you, including location data in some cases (e.g., for mapping or analytics). These providers are selected to facilitate services such as payments, advertising, or performance monitoring, and are contractually obligated to use data only for assigned tasks.

Links to privacy policies of third-party service providers used by the App:

How We Protect Your Information

We employ industry-standard security measures, including SSL encryption for transmissions, access controls, and secure servers, to protect personal information from unauthorized access, alteration, or disclosure. Only authorized personnel with a need-to-know access data. Location data is encrypted in transit and subject to access restrictions. However, no system is entirely secure, and we cannot guarantee absolute protection.

Do We Use Cookies?

Yes, we use cookies—small files stored on your device—to enhance functionality, remember preferences (e.g., shopping cart items), and analyze traffic. Cookies include essential (for Site or App operation), analytics (for usage trends), and marketing (for personalized ads).

Third-party providers (e.g., Google Analytics) may use cookies on our behalf, limited to improving our services. You can manage cookies via browser settings (e.g., Chrome, Safari) or our cookie consent tool. Disabling cookies may limit Site or App features, but telephone orders remain available.

Children’s Privacy

Our Site and App are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn of such collection, we will delete it promptly. Parents/guardians may contact us at [email protected].

Data Retention and Your Rights

We retain information only as long as necessary for the purposes described (e.g., transaction records for 7 years for legal compliance) or as required by law.

You have rights to:

  • Access, correct, or delete your information, including location data.
  • Opt out of marketing or cookie-based tracking.
  • Request data portability (where applicable).

To exercise these, log into “My Account” to update preferences or delete details (note: transaction records may be retained). Email [email protected] for assistance. Due to processing timelines, recent communications may still arrive.

Under laws like CCPA or GDPR, you may have additional rights; we respond to verified requests within 45 days.

Third-Party Links

The Site or App may link to third-party sites (e.g., payment processors). We are not responsible for their privacy practices; review their policies independently.

Changes to This Policy

Changes will be posted here with the updated date. They apply to information collected post-change.

Online Policy Only

This policy applies solely to information collected online via the Site or App, not offline.

Terms and Conditions

Please review our Terms and Conditions, which govern Site and App use and limitations of liability.

Your Consent

By using the Site or App, you consent to this Privacy Policy.

Contact Us

For privacy inquiries, email [email protected].